Last updated: October 2026
New members may begin with a 7-day free trial of the Live + On-Demand membership. No payment is collected during the trial. If you cancel before the trial ends, you will not be charged.
Monthly memberships (On-Demand, Live + On-Demand, Personal Coaching) are billed in advance. You may cancel at any time. Cancellation stops future billing; access continues until the end of the current paid period. We do not provide pro-rated refunds for partial months once a billing cycle has started, except as required by law or at our sole discretion in special circumstances.
One-time specialty programs are non-refundable after the first live session has begun, unless required by applicable consumer protection law. If you cancel more than 48 hours before the program start date, a full refund will be issued. Cancellations within 48 hours of the start may receive a partial refund at our discretion.
Single-class purchases are non-refundable once the class has started. Cancellations made at least 12 hours before the scheduled class time may be credited toward a future class.
Contact us at [email protected] with your account email and the reason for the request. We aim to respond within 2 business days. Approved refunds are processed to the original payment method within 5–10 business days.
If a medical situation or technical issue prevents you from using the Services, please reach out. We review these cases individually and may offer refunds, credits, or extensions as appropriate.